We want to ensure you receive your order in the freshest condition. Chocolate is sensitive to heat, so we take great care when shipping our products.
Please refer to the following ordering guidelines and temperature shipping restrictions to help you place your order. Should you have any questions or concerns feel free to reach us on our main line at (206) 632-5100.
Arrival by Wednesday, November 22
12 Noon PST, Monday, November 13
12 Noon PST, Friday, November 17
12 Noon PST, Monday, November 20
Arrival by Tuesday, December 12
12 Noon PST, Friday, December 1 OR Monday, December 4?
12 Noon PST, Thursday, December 7
12 Noon PST, Friday, December 8
Arrival by Friday, December 22
12 Noon PST, Monday, December 11
12 Noon PST, Tuesday, December 19
12 Noon PST, Wednesday, December 20
Arrival by Friday, December 29
12 Noon PST, Monday, December 18
12 Noon PST, Tuesday, December 26
12 Noon PST, Wednesday, December 27
Arrival by Wednesday, February 14th
12 Noon PST, Monday, February 5
12 Noon PST, Friday, February 9
12 Noon PST, Monday, February 12
Arrival by Friday, March 30
12 Noon PST, Thursday, March 22
12 Noon PST, Tuesday, March 27
12 Noon PST, Wednesday, March 28
Arrival by Friday, May 11
12 Noon PST, Thursday, May 3
12 Noon PST, Tuesday, May 8
12 Noon PST, Wednesday, May 9
Arrival by Friday, June 15
12 Noon PST, Thursday, June 7
12 Noon PST, Tuesday, June 12
12 Noon PST, Wednesday, June 13
Orders placed by 12 noon PST will ship the next business day unless any products require a lead time due to quantity ordered or seasonal restrictions. Orders are shipped out Monday-Friday most of the year, with orders shipping out Monday-Thursday during warmer months to ensure the quality of your order isn’t compromised by having to sit in a shipping facility over the weekend. In the event that we cannot ship your order as expected, we will get in touch with you.
If there are only one or two shipping options for your order it is generally because we need to ship it within a short window due to high temperatures in transit. Please refer to the following expedited shipping options to better anticipate your order’s arrival.
Please note, we do NOT do same day shipping.
Orders placed by 12 noon PST require 1 business day for processing and will be shipped the following day, so please allow 2 full business days from the time an order is placed for your product to arrive.
Please note, we do NOT do same day shipping.
Orders placed by 12 noon PST require 1 business day for processing and will be shipped the following day, so please allow 3 full business days from the time an order is placed for your product to arrive.
Due to the sensitive nature of chocolate, in warmer months shipping options may be limited in order to expedite shipping and preserve the quality of our products. We are also unable to ship on Fridays during warmer months to ensure product isn’t left sitting in a shipping facility over the weekend. Please keep this in mind when placing an order during warmer months.
Chocolate starts to melt at 70 degrees F. When the ship-to destination has the potential to be in the 70’s or higher, your options for shipping will be limited to ensure the integrity of the chocolate.
When temperatures have reached 70 degrees F or higher at the ship-to destination, your options for shipping will be limited to 1 or 2 day service.
When temperatures have reached 90 degrees F or higher at the ship-to destination, your option will be restricted to 1 day service.
Some of our products require a lead time when ordered in larger quantities. 5 or more of the same gift collection require a 3 business day lead time for order processing. On occasion, larger confection or specialty item orders will require an additional lead time not otherwise listed on the product pages. If there is a delay, our team will reach out to you right way to assist you with planning for the arrival of your order.
To place an order with a future ship date please contact us directly at (206) 632-5100, M-F 9am-5pm PST.
We do not accept returns or exchanges unless the item you purchased has a quality defect that is not the result of the product having been left unattended upon arrival. If you receive a defective item, please contact us at (206) 632-5100, 9am-5pm PST with details of the product and quality concern.
If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem, we recommend shipping to an address where someone can sign for and receive your package. Theo is not responsible for damage or theft incurred after delivery.
Our carriers cannot ship to PO or APO boxes, so please make sure to use a valid street address when placing your order.
Unfortunately, Theo does not ship internationally at this time.
Orders taking advantage of shipping promotions may take up to 3-5 business days to process. Please see promotion for delivery expectations.
November 24-25, 2016
December 24-26, 2016
January 1, 2017
May 29, 2017
July 4, 2017
September 4, 2017
November 23-24, 2017
December 23-25, 2017