Shipping Policies & Procedures

Shipping Policies & Procedures

We want to ensure you receive your order in the freshest condition. Chocolate is sensitive to heat, so we take great care when shipping our products.

Please refer to the following ordering guidelines and temperature shipping restrictions to help you place your order. Should you have any questions or concerns feel free to reach us on our main line at (206) 632-5100.

Holiday Ordering Deadlines

Thanksgiving:
Thursday, November 23, 2017

Arrival by Wednesday, November 22

Order Deadline for Ground Shipping:

12 Noon PST, Monday, November 13

Order Deadline for 2nd Day Shipping:

12 Noon PST, Friday, November 17

Order Deadline for Overnight Shipping:

12 Noon PST, Monday, November 20

Beginning of Hanukkah:
Tuesday, December 12, 2017

Arrival by Tuesday, December 12

Order Deadline for Ground Shipping:

12 Noon PST, Friday, December 1 OR Monday, December 4? 

Order Deadline for 2nd Day Shipping:

12 Noon PST, Thursday, December 7

Order Deadline for Overnight Shipping:

12 Noon PST, Friday, December 8

Christmas:
Monday, December 25, 2017

Arrival by Friday, December 22

Order Deadline for Ground Shipping:

12 Noon PST, Monday, December 11

Order Deadline for 2nd Day Shipping:

12 Noon PST, Tuesday, December 19

Order Deadline for Overnight Shipping:

12 Noon PST, Wednesday, December 20

New Year’s Eve:
Sunday, December 31, 2017

Arrival by Friday, December 29

Order Deadline for Ground Shipping:

12 Noon PST, Monday, December 18

Order Deadline for 2nd Day Shipping:

12 Noon PST, Tuesday, December 26

Order Deadline for Overnight Shipping:

12 Noon PST, Wednesday, December 27

Valentine’s Day:
Wednesday, February 14, 2018

Arrival by Wednesday, February 14th

Order Deadline for Ground Shipping:

12 Noon PST, Monday, February 5

Order Deadline for 2nd Day Shipping:

12 Noon PST, Friday, February 9

Order Deadline for Overnight Shipping:

12 Noon PST, Monday, February 12

Easter:
Sunday, April 1, 2018

Arrival by Friday, March 30

Order Deadline for Ground Shipping:

12 Noon PST, Thursday, March 22

Order Deadline for 2nd Day Shipping:

12 Noon PST, Tuesday, March 27

Order Deadline for Overnight Shipping:

12 Noon PST, Wednesday, March 28

Mother’s Day:
Sunday, May 13, 2018

Arrival by Friday, May 11

Order Deadline for Ground Shipping:

12 Noon PST, Thursday, May 3

Order Deadline for 2nd Day Shipping:

12 Noon PST, Tuesday, May 8

Order Deadline for Overnight Shipping:

12 Noon PST, Wednesday, May 9

Father’s Day:
Sunday, June 17, 2018

Arrival by Friday, June 15

Order Deadline for Ground Shipping:

12 Noon PST, Thursday, June 7

Order Deadline for 2nd Day Shipping:

12 Noon PST, Tuesday, June 12

Order Deadline for Overnight Shipping:

12 Noon PST, Wednesday, June 13

General Ordering Guidelines

Shipping

Orders placed by 12 noon PST  will ship the next business day unless any products require a lead time due to quantity ordered or seasonal restrictions. Orders are shipped out Monday-Friday most of the year, with orders shipping out Monday-Thursday during warmer months to ensure the quality of your order isn’t compromised by having to sit in a shipping facility over the weekend. In the event that we cannot ship your order as expected, we will get in touch with you.

Shipping Method Options:

If there are only one or two shipping options for your order it is generally because we need to ship it within a short window due to high temperatures in transit. Please refer to the following expedited shipping options to better anticipate your order’s arrival.

ONE BUSINESS DAY SERVICE*:

Please note, we do NOT do same day shipping.

Orders placed by 12 noon PST require 1 business day for processing and will be shipped the following day, so please allow 2 full business days from the time an order is placed for your product to arrive.

TWO BUSINESS DAY SERVICE*:

Please note, we do NOT do same day shipping.

Orders placed by 12 noon PST require 1 business day for processing and will be shipped the following day, so please allow 3 full business days from the time an order is placed for your product to arrive.

*Hawaii Customers: When shipping to Hawaii, please add 1 extra business day to the guidelines above.

Temperature Shipping Restrictions

Due to the sensitive nature of chocolate, in warmer months shipping options may be limited in order to expedite shipping and preserve the quality of our products. We are also unable to ship on Fridays during warmer months to ensure product isn’t left sitting in a shipping facility over the weekend. Please keep this in mind when placing an order during warmer months.

Chocolate starts to melt at 70 degrees F. When the ship-to destination has the potential to be in the 70’s or higher, your options for shipping will be limited to ensure the integrity of the chocolate.

70 DEGREES AND ABOVE:

When temperatures have reached 70 degrees F or higher at the ship-to destination, your options for shipping will be limited to 1 or 2 day service.

90 DEGREES AND ABOVE:

When temperatures have reached 90 degrees F or higher at the ship-to destination, your option will be restricted to 1 day service.

Large Quantities

Some of our products require a lead time when ordered in larger quantities. 5 or more of the same gift collection require a 3 business day lead time for order processing. On occasion, larger confection or specialty item orders will require an additional lead time not otherwise listed on the product pages. If there is a delay, our team will reach out to you right way to assist you with planning for the arrival of your order.

Future Delivery Dates

To place an order with a future ship date please contact us directly at (206) 632-5100, M-F 9am-5pm PST.

Returns

We do not accept returns or exchanges unless the item you purchased has a quality defect that is not the result of the product having been left unattended upon arrival. If you receive a defective item, please contact us at (206) 632-5100, 9am-5pm PST with details of the product and quality concern.

Unattended Packages

If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem, we recommend shipping to an address where someone can sign for and receive your package. Theo is not responsible for damage or theft incurred after delivery.

PO & APO Boxes

Our carriers cannot ship to PO or APO boxes, so please make sure to use a valid street address when placing your order.

International

Unfortunately, Theo does not ship internationally at this time.

Promotional Shipping

Orders taking advantage of shipping promotions may take up to 3-5 business days to process. Please see promotion for delivery expectations.

Theo Observed Holidays

2016

Thanksgiving

November 24-25, 2016

Christmas

December 24-26, 2016

2017

New Year’s Day

January 1, 2017

Memorial Day

May 29, 2017

Independence Day

July 4, 2017

Labor Day

September 4, 2017

Thanksgiving 2017

November 23-24, 2017

Christmas 2017

December 23-25, 2017

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