Factory Tour Frequently Asked Questions
Please note: Given the format of our public tour, children ages 5 and under are no longer permitted on our standard factory tour. We are excited to announce that we have expanded our tour offerings for kids to include Chocolate Story Time tours on Saturdays and Sundays! You can learn more about our tour offerings for kids here.
How long is the tour?
Approximately 1 hour.
What is the lead time for booking a tour?
Reservations are strongly recommended. Weekends and holidays tend to book up quickly, so we advise booking 3-4 weeks ahead to get the day and time you desire. If you are booking a public tour for more than 15 guests, please contact us directly.
What if I want to take a tour today?
We do hold aside a few tours for day-of reservation only. Each morning at 10:00am we post available day-of tours here.
Do you have parking?
There is free 2 hour street parking all around the building. On Sundays, Fremont hosts a street market and additional time may be needed to find parking.
What is the cost of the tour?
Our tour is $10 per person for public tours. Private tours are $250, with a maximum capacity of 25 people.
What should I wear on the tour?
We recommend comfortable shoes for the tour. Stiletto heels and fur are not allowed inside the factory. Theo is a fragrance-free facility, so please refrain from wearing perfume or cologne. Please note that hairnets are required for all guests. Be sure to share these regulations with members of your party so everyone comes prepared.
Are you sure I have to wear a hairnet?
Yes! As a food manufacturing facility, Theo upholds strict good manufacturing practices (or GMPs). Hairnets are required and all guests must use a lint roller before entering the factory. We also do not allow glass or ceramic on the tour, and photography is not permitted in specific areas of the factory.
When is the factory in operation?
Typically, the factory is operating Monday through Friday from 8 am until 4 pm. There is no guarantee that the factory will be running at any given time, or which machines will be operative on any given tour. Due to fluctuations in our production schedule and seasonal variability, the factory often runs outside of these times.
How hot is the factory?
To ensure the comfort and safety of our tour guests, it's our job to inform you that the temperature of our factory production area currently ranges from 90-110 degrees. Please note that portions of the tour are not air conditioned and that these extreme temperatures may affect your enjoyment of the tour.
Is the building wheelchair accessible?
Theo Chocolate is housed in a historical building, so while we can accommodate wheelchairs, we have only one wheelchair accessible bathroom.
What is your policy regarding children?
Given the format of our public tour, children ages 5 and under are no longer permitted on our standard factory tour. We are excited to announce that we have expanded our tour offerings for kids to include Chocolate Story Time tours on Saturdays and Sundays! You can learn more about our tour offerings for kids here.
Can I bring a stroller?
Due to our strict regulations as a food manufacturing facility, strollers are not permitted in our factory.
Is there sampling on the tour?
Yes, we offer samples throughout the tour.
What if I have allergies?
Theo Chocolate is not a nut free, dairy free or gluten free facility. Theo does take precautions by cleaning the equipment between batches and works to isolate nuts and other ingredients as much as possible.
What is the difference between a private and public tour?
If you are booking a public tour for more than 15 guests, please contact us directly. Private tours are exclusive to your group and can hold up to 25 people. Customers have the option of tailoring the tour to their group’s specific interests.
How many people are on a tour?
Our public tours hold 20-25 people.
Pay What You Wish Tours
We introduced “Pay What You Wish Tours” to ensure that Theo factory tours remain affordable and accessible to everyone. Each week, we've set aside 25 tour admissions for guests to pay whatever amount they would like to for the factory tour experience. “Pay What You Wish” tour spots are booked one week in advance. To reserve these tickets, please visit our retail store on Mondays only to secure up to four tickets for any tour the following Friday through Thursday.
What is covered in the tour?
We discuss the history and science of chocolate, where and how we source our cocoa beans, the benefits of organic and fair trade practices, and we walk you through our factory describing the bean-to-bar process. And of course, there is plenty of chocolate sampling throughout the tour! Please note that our factory usually operates Monday–Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.
Can I take pictures on the tour?
Tour guests are encouraged to take as many pictures as they want, but no flash photography is allowed. In addition to this, filming of any kind is prohibited.
What is your cancellation policy?
All ticket sales are final. If you need to change the date or time of your tour, you may do so by clicking the “View/Change Booking” link at the bottom of your confirmation email. You can do this up to 24 hours in advance of your scheduled tour time. Please arrive 10 minutes in advance of your scheduled tour time so you don’t miss out on all the delicious chocolate!
Will I see any Oompa Loompas on the tour?
We can neither confirm nor deny the presence of Oompa Loompas in the factory.