- About Theo
- Factory and Tours
- All Things Chocolate
Approximately 1 hour.
Reservations are strongly recommended. Weekends and holidays tend to book up quickly, so we advise booking 3-4 weeks ahead to get the day and time you desire. If you are booking a public tour for more than 15 guests, please contact us directly.
We do hold aside a few tours for day-of reservation only. Each morning at 10:30am we post available day-of tours here.
There is free 2 hour street parking all around the building. On Sundays, Fremont hosts a street market and additional time may be needed to find parking.
Our tour is $10 per person for public tours. Private tours are $250, with a maximum capacity of 25 people.
We are a fragrance-free facility, so please refrain from wearing perfume or cologne. Closed toe shoes are required for the tour (please contact us if you do not have access to closed toe shoes). Please be sure to share these regulations with all members of your party so everyone comes prepared.
Typically, the factory is operating Monday through Friday from 8 am until 4 pm. There is no guarantee that the factory will be running at any given time, or which machines will be operative on any given tour. Due to fluctuations in our production schedule and seasonal variability, the factory often runs outside of these times.
Theo Chocolate is housed in a historical building, so while we can accommodate wheelchairs, we have only one wheelchair accessible bathroom.
Because our tour content is geared towards an adult audience, it’s recommended that children are 7 years of age or older when coming on the public tour. The tour is educational in nature and for that reason, we require a 1:1 adult to child ratio for children under 5. All children will be required to wear a hairnet while touring the factory. Some parents have found it helpful to bring a hat to wear under the hairnet so their child doesn’t feel uncomfortable. Also, when the factory is in operation it can be hot and noisy.
Due to our strict regulations as a food manufacturing facility, strollers are not permitted in our factory.
Yes, we offer samples throughout the tour.
Theo Chocolate is not a nut free, dairy free or gluten free facility. Theo does take precautions by cleaning the equipment between batches and works to isolate nuts and other ingredients as much as possible.
If you are booking a public tour for more than 15 guests, please contact us directly. Private tours are exclusive to your group and can hold up to 25 people. Customers have the option of tailoring the tour to their group’s specific interests.
Our public tours hold 20-25 people.
We introduced “Pay What You Wish Tours” to ensure that Theo factory tours remain affordable and accessible to everyone. Each week, we've set aside 25 tour admissions for guests to pay whatever amount they would like to for the factory tour experience. “Pay What You Wish” tour spots are booked one week in advance. To reserve these tickets, please visit our retail store on Mondays only to secure up to four tickets for any tour the following Friday through Thursday.
We discuss the history and science of chocolate, where and how we source our cocoa beans, the benefits of organic and fair trade practices, and we walk you through our factory describing the bean-to-bar process. And of course, there is plenty of chocolate sampling throughout the tour! Please note that our factory usually operates Monday–Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.
Tour guests are encouraged to take as many pictures as they want, but no flash photography is allowed. In addition to this, filming of any kind is prohibited.
All ticket sales are final. If you need to change the date or time of your tour, you may do so by clicking the “View/Change Booking” link at the bottom of your confirmation email. You can do this up to 24 hours in advance of your scheduled tour time. Please arrive 10 minutes in advance of your scheduled tour time so you don’t miss out on all the delicious chocolate!
We can neither confirm nor deny the presence of Oompa Loompas in the factory.