Factory Tour

When in Seattle, please visit us!

We are located in the Fremont neighborhood (just north of downtown Seattle) at 3400 Phinney Avenue North, Seattle WA 98103.

We are open 7 days a week, 10am to 6pm

Please note: Our store will be closing early on Monday, April 21st at 4pm and will be closed on Tuesday, April 22nd and Wednesday, April 23rd.

Our store and factory will be closed on Monday, May 26th for Memorial Day as well as June 20th-22nd for Fremont Solstice Weekend.

Exciting Changes to Our Tours

As of June 2nd, the price of our factory tours will increase to $10 per person. In addition to offering generous samples of our chocolate bars, tours will now offer additional samples of our handmade confections, and every guest will leave with a specially wrapped Theo chocolate bar, exclusive to our tours, as a memento of the experience!

Pay What You Wish Tours

On June 1st, we’ll be introducing “Pay What You Wish Tours” to ensure that Theo factory tours remain affordable and accessible to everyone. Each week, we will set aside 25 tour admissions for guests to pay whatever amount they would like to for the factory tour experience. “Pay What You Wish” tour spots are booked one week in advance. To reserve these tickets, please visit our retail store on Mondays only to secure up to four tickets for any tour the following Saturday through Friday.

About Our Tours

On our factory tours, we will entertain you with the story of cocoa, including the extraordinary transformation of the cocoa fruit into what we know and love as chocolate! We will also touch on the social and environmental issues relating to cocoa and cocoa farmers. Best of all, you’ll get to try our amazing products!  The first half hour of the tour is seated, while the second half hour is a guided walking tour through our facilities.


11:00 12:00 1:00 2:00 3:00 4:00
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10:30 11:00 11:30 12:00 12:30 1:00
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2:00 2:30 3:00 3:30 4:00 4:30
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*Day-of tours will become available at 10am for reservations via this site. You may also come into our tour check-in (located just south of our store, at the entrance closer to N 34th Street), or call us at (206) 632-5100.

Tours are $7 per person, and last approximately 1 hour.

Things To Know Before You Book

Groups of 6 or more are required to pay in full prior to the time of scheduled tour. Please call us to make a credit card payment at (206) 632-5100 x1048. Groups that have not made a payment 48 hours prior to their scheduled tour are subject to having their reservation canceled.

If you are not present at the start of your tour time, your spots may be given to someone else. If you are running late, or are unable to attend the tour, please call us to let us know.

If you need to cancel a tour, please call our main line at 206-632-5100 to inform us.  You can also cancel online by clicking the “View/Change Booking” link at the bottom of your confirmation email.

Given the format of the tour, we do not recommend our tour for young children (under 7).

We are a fragrance-free facility, so please refrain from wearing perfume or cologne. As we are a working factory, closed toe shoes are required for the tour (please contact us if you do not have access to closed toe shoes). Please be sure to share these regulations with all members of your party so everyone comes prepared.

Please note that our factory usually operates Monday–Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.

Groups with Unique Needs

We strongly encourage large groups (10-25 people) with mobility limitations, special language requirements, or other unique needs to book a private tour. With our private tours, we are able accommodate the needs of almost any group. Our standard tour may not be suitable for all audiences and we are unable to make significant adjustments to tour structure. Private tours are available every day of the week, and can be booked by calling (206) 632-5100. We welcome the opportunity to make your tour as comfortable and memorable as possible!

Preschool Groups

Our standard tour is not suitable for groups of preschool-age children. Our standard tour content is geared towards adult audiences, and is not recommended for children under the age of 7. We offer private age-appropriate tours for groups of children ages 4-7. Please call (206) 632-5100 for more information or to book a children’s tour.


Looking for an exclusive Theo experience for your work group, class, birthday party or glee club?  Click here for more information on our private tour options!