Shipping Policy

We take great care in creating Theo Chocolate products and want to ensure you receive it in the freshest, most delectable condition. Because chocolate is sensitive to heat, we also take great care when shipping our products. Please refer to the following guidelines to determine the best shipping method for your package.

Order by 12 Noon for order to ship next business day

One Business Day Service

Order by 12 p.m. (Pacific Time) Monday – Thursday and we will ship your package out the next business day. Please note that orders placed on Friday are held and shipped from our factory on the following Monday.

Two Business Day Service

Order by 12 p.m. (Pacific Time) Monday – Wednesday and we can ship your package out the next business day. Orders placed after 12 noon Wednesday for two day shipment will be held and shipped from our factory on the following Monday.

Hawaii Note: When shipping to Hawaii, one day business service takes two days and two day business service takes three days.

Promotional Shipping

Orders taking advantage of shipping promotions may take up to 3-5 business days to process. Please see individual promotion for delivery expectations.

 PO Boxes

Our carriers cannot ship to PO boxes, so please make sure to use a valid street address when placing your order.

Unattended Packages

If your recipient is not home, our carriers will leave your package on the doorstep. Please keep in mind that many things can happen to an unattended Theo box (i.e., hungry neighbors, curious squirrels, inclement weather).  If you think any of these could pose a problem, we recommend shipping to an address where someone can sign for and receive your package.

Temperatures Over 70 Degrees

Chocolate starts to melt at 70 degrees F. When the ship-to destination has the potential to be in the 70’s or higher, your options for shipping will be limited to one or two-day service to ensure the integrity of the chocolate.

Temperatures Over 90 Degrees

When temperatures have reached 90 degrees F or higher at the ship-to destination, your option will be restricted to one day service.

International

Unfortunately, Theo does not ship internationally at this time.

Future Delivery Dates

To place an order with a future ship date please contact us directly at (206) 632-5100, M-F 8:30-5:30.

Large Quantities

Some of our products require a lead time when ordered in larger quantities. Please refer to the chart below for products and lead times:

Theo & Caffe Vita Gift Sets – 5 or more (3) Day Lead Time

Drinking  Chocolate – 25 or more (5) Day Lead Time

Nibs – 25 or more (5) Day Lead Time

Gift Sets – 5 or more of the same set (3) Day Lead Time

Out of Stock

Occasionally, some of our products will be marked out of stock. Feel free to contact us directly at any time to find out when a favorite item will be back in stock. We can be reached at (206) 632-5100, M-F 8:30-5:30 PST.

HOLIDAY ORDERING DATES

Theo cannot guarantee arrival dates for orders that are not placed within the set parameters listed below.

Thanksgiving, Thursday, November 28th - Arrival on Wednesday, November 27th             
Deadline for 2nd Day Shipping: November 22nd, orders must be placed before 12 Noon PST
Deadline Overnight Shipping: November 25th, orders must be placed before 12 Noon PST

The Start of Hanukkah, Wednesday, November 27th - Arrival on Tuesday, November 26th
Deadline for 2nd Day Shipping: November 21st, orders must be placed by 12 Noon PST
Deadline Overnight Shipping: November 22nd, orders must be placed by 12 Noon PST

Christmas, Wednesday, December 25th Arrival on Monday, December 23rd
Deadline for Ground Shipping: December 16th, orders must be placed by 12 Noon PST
Deadline for 2nd Day Shipping: December 18th, orders must be placed by 12 Noon PST
Deadline Overnight Shipping: December 19th, orders must be placed by 12 Noon PST

New Year’s Eve, Tuesday, December 31stArrival on Friday, December 28th
Deadline for 2nd Day Shipping: December 23rd, orders must be placed before 12 Noon PST
Deadline Overnight Shipping: December 26th, orders must be placed before 12 Noon PST

Valentine’s Day, Friday, February 14th - Arrival on Friday, February 14th
Deadline for 2nd Day Shipping: February 12th, orders must be placed before 12 Noon PST
Deadline Overnight Shipping: February 13th, orders must be placed before 12 Noon PST  

Easter, Sunday, April 20th – Arrival on Friday, April 18th
Deadline for 2nd Day Shipping: April 16th, orders must be placed before 12 Noon PST
Deadline Overnight Shipping: April 17th, orders must be placed before 12 Noon PST

Mother’s Day, Sunday, May 11thArrival on Friday, May 9th
Deadline for 2nd Day Shipping: May 7th, orders must be placed before 12 Noon PST
Deadline Overnight Shipping: May 8th, orders must be placed before 12 Noon PST

Father’s Day, Sunday, June 15thArrival on Friday, June 13th
Deadline for 2nd Day Shipping: June 11th, orders must be placed before 12 Noon PST
Deadline Overnight Shipping: June 12th, orders must be placed before 12 Noon PST