Factory Tour Frequently Asked Questions

Factory Tour FAQ

Please note:

Given the format of our public tour, children ages 5 and under are not permitted on our standard factory tour. This includes infants. We are excited to announce that we have expanded our tour offerings for kids to include Chocolate Story Time tours on Fridays, Saturdays, and Sundays at 3pm! There is no admission charge for babes in arms 2 and under for Chocolate Story Time, but they do need to be included in our headcount.

How long is the tour?

Approximately 1 hour.

What is the lead time for booking a tour?

Reservations are strongly recommended. Weekends and holidays tend to book up quickly, so we advise booking 3-4 weeks ahead to get the day and time you desire. If you are booking a public tour for 15 guests or more, please contact us directly at (206) 632-5100.

What if I want to take a tour today?

We do hold aside a few tours for day-of reservation only. Each morning at 10:00 am we post available day-of tours here.

Do you have parking?

There is free 2 hour street parking all around the building. On Sundays, Fremont hosts a street market and additional time may be needed to find parking.

What is the cost of the tour?

Our tour is $10 per person for public tours. Private tours are $240, with a maximum capacity of 24 people.

What should I wear on the tour?

We recommend comfortable shoes for the tour. Stiletto heels, fur, faux fur, feathers, and glitter are strongly discouraged inside the tour areas. Theo is a fragrance-free facility, so please refrain from wearing perfume or cologne. Be sure to share these regulations with members of your party so everyone comes prepared.

Is the building wheelchair accessible?

Theo Chocolate is housed in a historical building, so while we can accommodate wheelchairs, we have only one wheelchair accessible bathroom. Please let us know ahead of time if anyone in your group will be using a wheelchair or walker so we can make accommodations.

What is your policy regarding children?

Given the format of our public tour, children ages 5 and under are not permitted on our standard factory tour. This includes babes in arms and infants. We are excited to announce that we have expanded our tour offerings for kids to include Chocolate Story Time tours on Fridays, Saturdays, and Sundays at 3pm! There is no admission charge for babes in arms 2 and under for Chocolate Story Time, but they do need to be included in our headcount.

Can I bring a stroller?

Due to our strict regulations as a food manufacturing facility, strollers are not permitted on our tour.

Is there sampling on the tour?

Yes, we offer samples throughout the tour.

What if I have allergies?

Theo Chocolate is not a nut free, dairy free or gluten free facility. Theo does take precautions by cleaning the equipment between batches and works to isolate nuts and other ingredients in accordance with good manufacturing practices.When you book your tour, please indicate any food allergies or dietary restrictions and we will do our best to accommodate

What is the difference between a private and public tour?

If you are booking a tour for 15 guests or more, please contact us directly. We require that groups of 15 or more guests book a private tour. Private tours are exclusive to your group and can hold up to 24 people of any age. Customers have the option of tailoring the tour to their group’s specific interests.

How many people are on a tour?

Our public tours hold up to 24 people.

What is covered in the tour?

We discuss the history and science of chocolate, where and how we source our cocoa beans, the benefits of organic and fair trade practices, and show you our factory, describing the bean-to-bar process. And of course, there is plenty of chocolate sampling throughout the tour! Please note that our factory usually operates Monday–Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.

Can I take pictures on the tour?

Tour guests are encouraged to take as many pictures as they want, but no flash photography is allowed. In addition to this, filming of any kind is prohibited.

 

What is your cancellation policy?

All ticket sales are final. If you need to change the date or time of your tour, you may do so by calling (206) 632-5100 and choosing Option 3. You can do this up to 24 hours in advance of your scheduled tour time. Please arrive 15 minutes in advance of your scheduled tour time so you don’t miss out on all the delicious chocolate! Please note that once you have paid for your tour, we only offer cash refunds 48 hours prior to the date of your tour.

What if I’m running late?

Our tours generally start right at the scheduled time, and, as they are very popular, often have wait lists of walk-in customers hoping to get on the tour. If you are running at all late, we ask that you give us a call at (206) 632-5100 so we can make a note of this and hold your spots. If you show up late, there is no guarantee that you will be able to get on your scheduled tour.

Will I see any Oompa Loompas on the tour?

We can neither confirm nor deny the presence of Oompa Loompas in the factory.

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