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Come Visit!
We sell all of our products plus a few limited edition chocolate surprises at our retail store, open seven days a week from 10am to 6pm.
PUBLIC TOURS ARE HELD DAILY
Monday - Friday at 10am, noon, 2pm & 4pm.
Saturday & Sunday at 10am, 10:30am, noon, 2pm & 4pm.
Tours are $6 per person, ages 1 and older.
Please note that our factory usually operates Monday – Friday, and while you will most likely see machinery operating during the week, we cannot guarantee what you will experience on any given day as our production schedule varies.
PLEASE CALL US AT 206-632-5100 TO MAKE A RESERVATION and for information on extended tour schedule during the holidays.
Our tours are very popular, and are reserved on a first come, first served basis. Tours often fill up over a week ahead of time, so we strongly recommend calling to make a reservation in advance.
PLEASE BE ADVISED THAT RESERVATIONS ARE REQUIRED ON WEEKENDS.
Private tours are available by appointment. There is a 10 person minimum and we require payment in full upon reserving the tour. We also have space available at our factory for private events. Please contact us for details.
For additional information regarding private tours and events please contact Becca Fugate at (206) 632-5100 ext. 1033 or info@theochocolate.com.
USE GOOGLE MAPS TO GET DIRECTIONS TO THE FACTORY
FREQUENTLY ASKED QUESTIONS:
How long is the tour?
About one hour and fifteen minutes.
What are your tour times?
Our tour times can vary, however they typically run:
Monday -Thursday 2 pm and 4 pm
Friday 10 am, 12 pm, 2 pm & 4 pm
Saturday/Sunday 10 am, 10:30 am, 12 pm, 2 pm and 4 pm
Do you have parking?
Yes, there is free two hour street parking all around the building. On Sundays, Fremont hosts a street market and additional time may be needed to find parking.
What is the cost of the tour?
Anyone over the age of 1 year is $6.00 per person for the public tour and $12.00 per person for the private tour. When reserving a private tour a deposit of $120 is required at the time of booking.
Is there a discount for students or seniors?
Yes, for private tours we offer school groups, non-profit organizations and retirement homes the public rate of $6 per person.
Is the building wheelchair accessible?
Theo Chocolate is housed in a historical building, so while we can accommodate wheelchairs, the bathrooms are not handicap accessible.
Can I bring a stroller?
Yes, we have an entrance to the side of the building that is accessible to strollers.
What methods of payment does Theo accept?
Visa, MasterCard, cash or check.
Is there sampling on the tour?
Yes, upon entering our retail store, customers have the opportunity to sample our different bars, plus there are various samplings throughout the tour.
When is the factory in operation?
Typically, the factory is operating Monday through Friday from 10 am until 3 pm. There is no guarantee that the factory will be running at any given time and due to production scheduling, often runs outside of these times. The factory will not be in operation the last three weeks of July.
Is Theo Kosher?
Yes, Theo has Kosher certification.
Allergies?
Theo Chocolate cannot claim to be a nut free, dairy free or gluten free facility. Theo does take precautions by cleaning the equipment between batches and works to isolate nuts and other ingredients as much as possible.
What is the lead time for booking a tour?
Reservations are strongly recommended. Weekends and holidays tend to book up quickly; book two to three weeks ahead of time to get the day and time you desire. Smaller parties of fewer than four can book a week or two out, however parties over five should try scheduling three to four weeks out. Please know that tours fill up on a first come, first served basis.
How many people are in a tour?
Our public tours hold twenty people. Private tours can hold up to twenty-five. If a private tour has more than twenty-five, the group can be divided into two depending upon availability. You would have the ability to arrange your tours back to back or at the same time starting at different ends of the factory.
What is the difference between a private and public tour?
The private tour can hold up to 25 people. Customers have the option of tailoring the tour to their specific interests and there is more flexibility regarding setting the tour time.
How many people can I book on the public tour?
You may fill up to 20 spaces on a public tour. For parties of 10 or more, a full payment of $6 per person is required at the time of booking. See cancellation policy below.
What is the cancellation policy?
For a full refund, cancellations must be made 48 hours in advance.
What is covered in the tour?
We discuss the history and science of chocolate, where we source our beans, the benefits of organic, fair trade and what they mean and we walk you through our factory describing the bean to bar process. And of course, there is plenty of chocolate sampling throughout the tour.
What is your policy regarding children?
Because our tour content is geared towards an adult audience, it’s recommended that children are 7 years of age or older when coming on the public tour. The tour is educational in nature and for that reason, we require a one adult to one child ratio for children under five. Any child with hair will be required to wear a hairnet while touring the factory. Some parents have found it helpful to bring a hat to wear under the hair net so their child doesn’t feel uncomfortable. Also, when the factory is in operation it can be hot and noisy.
Our factory is a fragrance free zone, so please refrain from wearing cologne or perfume on the day of your tour. We also request customers wear closed toe shoes for safety reasons. Thank you.
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